Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Not including years spent in education and/or training. They need to know how to use office equipment. A receptionist is the first point of contact for a customer. This role may require working in shifts, so flexibility is a plus. A receptionist's salary depends heavily on the employer and the importance of the role to the company. Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules. They are also in charge of announcing clients when needed. Source and more reading about lead receptionist jobs: 2021 by Bromundlaw. Performance information may have changed since the time of publication. Receptionists are typically more hands-on with customers and need to be able to handle multiple tasks at once to keep them happy. As you create your front desk receptionist job description, make sure you make it clear that a friendly attitude is an essential quality of an applicants' skills. receptionists are the face of the company Employers are eager to find someone who will be friendly and calm when they need a receptionist because every new client, job application, employee, or third-party vendor will pass by or check in with them. When it comes to working as a receptionist, it?s important to have a good attitude and be friendly to everyone. Job Skills. A medical receptionist is responsible for maintaining the organization of a medical office, and ensuring that the medical environment is welcoming, calm, and quiet for patients and their families. Lead Receptionist. The first shift typically arrives at 7am to take over from the night shift and help out during the day. Lead receptionists with a Certified Medical Administrative Assistant (CMAA) certification earn more money. Receptionists who speak more than one language can expect a more generous salary package. Learn about the key requirements, duties, responsibilities, and skills that should be in an executive assistant job description. Experience with administrative and clerical procedures. Front desk professionals are typically more organized and can manage more tasks at once, making them better suited for handling reservations andcheck-ins. The responsibilities section contains an average of 21 bullets points. The median pay for a receptionist is $13.12 per hour. Receptionist Responsibilities: Greet clients and visitors with a positive, helpful attitude. Monitor main entrance and parking area via monitor screen at Reception area. (Include what is relevant to the position in your organization. The most common skills on a job description for a lead receptionist are, Find Your Match Instantly Out Over 100 Million Candidates. It's anonymous and will only take a minute. Assisting clients in finding their way around the office. One of the challenges of being a receptionist is juggling multiple schedules. Strong work ethics. It is easy to communicate with the receptionists being organized. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Managing security and telecommunications systems. Announcing clients as necessary. You also need to be able to keep up with the constant demands on your time as a receptionist. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. They can also help you streamline office administration by handling email communication, scheduling meetings, supervising office security and cleanliness, recording office expenses and maintaining office inventory. In some environments, they can even assist security by monitoring visitor access. Rate how you like work as Lead Receptionist. For the employment history section, the sample job description given above emphasizes the functions of the senior receptionist, which can be used in completing the section. Europe & Rest of World: +44 203 826 8149. Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. 2023 Forbes Media LLC. Create the staff schedule, including coverage for vacations and sick days, Facilitates communication amongst staff, providers and management, Collaborates with other areas, site coordinators, departments and customers in problem solving and project management, Addresses patient issues including inappropriate behavior, complaints and care concerns, following up as needed, Prepares reports and monitors departmental success towards given targets and objectives, Assists manager with performance appraisals, Identifies and initiates counseling regarding performance issues, notifying manager as appropriate, Identifies staff needs and arranges in services/education as indicated, Plans and leads meetings, and participates in work groups and task forces as identified and negotiated with manager, Assists with development and implementation of new and existing procedures and guidelines. They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations. Please review the list of responsibilities and qualifications. It is mandatory to procure user consent prior to running these cookies on your website. After extensive research and analysis, Zippia's data science team found that: There are a growing number of exciting, well-paying jobs in todays tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. One of the most important techniques is to have strong communication skills. Hiring, managing, and developing the junior administrative team. The senior receptionist represents the organization in a friendly and professional way. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Digitally savvy. It is expected that you will remain calm under pressure and get the job done well. A great receptionist is someone who has excellent communication skills, is professional and oozes interpersonal charm. A receptionist would have to organize the front desk and ensure the office is well organized in order to fit in with the organization's character. Position Summary: The Lead Receptionistis the face and voice of the community at the front desk and on the telephone.The lead receptionist will ensure that the community's level of 5-Star serviceand protocols are in place and always followed by department staff. Assisting clients in finding their way around the office. To be considered for the position of senior receptionist in most organizations, there are certain vital skills, knowledge, and abilities employers normally expect applicants to have, which include the following: Hint: Since the above skills and qualities are what employers look out for when hiring, you can also use them in making your resume, as long as you truly possess them. Once you find an organizational system that works for you, handling the minutiae of the job could become easier. Post a Job on Zippia and take the best from over 7 million monthly job seekers. in One thing is certain, a receptionist must have the skills to adapt to the changes. Receptionists oftentimes advance into administrative assistant roles. Desk managers are also responsible for setting the tone and atmosphere of a business, which can be beneficial to guests. They must be able to listen attentively, be able to organize and plan, and have excellent customer focus. Receive and direct visitors. Even though some lead receptionists have a college degree, it's possible to become one with only a high school degree or GED. Responsibilities of a Lead Receptionist: Receive and rout incoming calls. This Receptionist job description template is optimized for posting to online job boards or careers pages. This typically means overseeing staff training and development, as well as performing regular team-building exercises and performance reviews. Any company would find the following skills in a receptionist invaluable -. Depending on the degree and certification that a person has, they may be able to become a front desk supervisor or an editor in chief at their own company. Receptionists are important people in any organization. They also keep the reception area tidy and answer and forward phone calls. They may be responsible for taking inventory office supplies. This means if you click on the link and purchase the course, we may receive a commission. They will be responsible for carrying out receptionist duties alongside supervising and guiding the team they lead. The minimum requirements for a candidate should be detailed in the specifications. A receptionist is required to handle and field calls as often as necessary. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Start a free Workable trial and post your ad on the most popular This position serves as a resource for other staff, problem solves independently and is self-directed. Please review the list of responsibilities and qualifications. This may sometimes feel like an unwanted or under-valued trait, but its something some employers want, A smiling face: as a receptionist of any class, a smiling face is really important, Ability to be organized and friendly. The receptionist is the one who greets people. A confident person is a good fit for a prospective employer. They may be responsible for greeting and helping customers, handling inquiries and directing them to the right place. Using a machine learning data analysis, we determined the following key facts about hospital receptionist job descriptions: The average hospital receptionist job description intro is about 146 words. Finance Service Representative Carter Bank & Trust Jobs, Registered Nurse Supervisor Caring Heart Rehabilitation and Nursing Center Jobs, Real Estate Agent The Real Estate Group Jobs, Assistant Community Manager Housing Visions Jobs, What Does an Administrative Receptionist Do, What Does a Receptionist/Administrator Support Do, What Does a Receptionist/Billing Clerk Do, What Does a Receptionist/Customer Service Do, Receptionist/Administrator Support Resume. This compensation comes from two main sources. Instantly Access Millions of Professionals. But the receptionist is just one part of the organization. A receptionist may also be responsible for providing support when needed, such as when a customer is having a difficult time. Editorial Note: We earn a commission from partner links on Forbes Advisor. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed.