The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. Badge. Just because it never happened doesnt mean they cant get back together. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Box Office . If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. What happens now? Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. All sales are final. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews Over the last several months, our advocacy team has received several questions about Vivid Seats. Digitally transferred tickets will not be accepted at NH Foo Fighters In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. We are not always notified if a show is postponed, rescheduled or cancelled. Can a vacation rental host cancel my stay and keep my money? If you need help with any problem,please contact us through this form. . You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Vrbo took my $1,270! THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Unfortunately, no. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Again. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Walt Disney World Resort in Florida will remain closed until further notice. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. Will I receive compensation if my event is rained out, postponed, or rescheduled? If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. The company has previously. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. She lost her engagement ring in a rental car. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Heres how to spot it. This policy is necessary because of our status as a live marketplace. You\'ll receive the next newsletter in your inbox. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Here are a few strategies worth remembering the next time you have a postponed event. Vivid Seats will determine when an event is cancelled based upon the best information available. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. On December 13, 2022, I received the tickets from Vivid. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. $7.5M Vivid Seats COVID-19 Refund Class Action Settlement Gets Final Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. Can Vivid Seats purchase my tickets from me instead? So, first and foremost, please look for (and look to) this email notice. I purchased tickets to an event that has been canceled due to the coronavirus. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. We are the sole interpreter of this sites intended and acceptable use. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Can Anyone Predict Whos Going to Win Best Supporting Actress? Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. DoNotPay can help you sue the company in small claims court. . Denying access to the Vivid Seats Marketplace. No Refunds Tickets | Vivid Seats If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Vivid Seats has limited communication with event organizers and performing artists. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. There are mice in my vacation rental! State arbitration laws do not govern in any respect. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Our help is free. Do Vivid Seats Offer Refunds for Postponed Events? Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Its going to give more credence to your chargeback claim. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Things you buy through our links may earnVox Mediaa commission. So you have to live in California to get your money back. According to this tweet, if you want a refund check your email for official information.. Information Regarding the Coronavirus Impact - Vivid Seats The company has previously lied about events being postponed, even though theyve been canceled. Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. If I opt for a refund, when will I receive it? As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Plus, we have insightful letters, insider tips, and more. We're your companion for live events. I contacted Vivid Seats on Himbergers behalf about his event tickets. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. During that investigation, we will review the proof you submit and contact the seller. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. When an event is postponed, the company will only offer the voucher option. But he couldnt get through to anyone at Vivid Seats. Event date, times, venue and subject matter (collectively Event Details) may change. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Why is it taking so long to get a cruise refund? FAQs. What do I do if my event is cancelled? How do I get my compensation? Use DoNotPay To Get a Quick Vivid Ticket Refund. Vivid Seats: 100% Buyer Guarantee. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Sorry we couldn't be helpful. Soulfly - Soulfly | Groupon STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Vivid Seats Settlement - Home Shipped Arrive in 1-3 business days from placing the order. So, first and foremost, please look for (and look to) this email notice. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. Learn More. Wondering what else DoNotPay has up its sleeves? Top 2,652 Vivid Seats Reviews - ConsumerAffairs Aegean Airlines refunds one ticket but not the other. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Himbergers case is about more than a company that tries to keep your money. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. Did the company have to return Himbergers money? Vivid Seats will determine when an event is cancelled based upon the best information available. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Delivery method is not indicative of the type of ticket. The two disgraced men have both been sentenced for sex crimes. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Its also about credit card disputes and when to use them. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? How can you get a full refund from Trainline? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
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