Seal leaks and causes extreme noise when driven at highway speeds. The retail declared our previous response as satisfactory, see below. The best of Class A amenities and more power than a Class B. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Fort Wayne, Indiana, United States. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Class C, 32 feet Thor Motor Coach. Please contact us to verify info, and to check availability as our inventory changes rapidly. According to the call notes several of his concerns were discussed and further explained. Non-smoking and pet-free. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Now we have two new bids one for $4,500.00 from a subcontractor. This is Thors final offer as it has been stated multiple times. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. We have endured a long and arduous journey. And we are akready receivng customer no assistance. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. We have a water leak and it has caused extensive damage. Wheel sensors for air pressure not working. Save. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Hello all, new to the forum and a first time RV owner. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. 5 seatbelts. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Thor Motor Coach - YouTube UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Front radio not working - Thor Forums Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn Diesel and gas-powered chassis options. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? I guess that is the million-dollar question. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. And not have heard from them. ** Day 2 we tried using the microwave again. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Thor Motor Coach - drivers (chassis) radio on house batteries How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Description. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Meet the redesigned A.C.E. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Your luxury Mercedes Sprinter motorhomes. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. We have contacted the customer to investigate the root cause of the concern. As the smallest motorhome option, camper vans are welcome virtually everywhere. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. For a better experience, please enable JavaScript in your browser before proceeding. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. **** had no issues resolving many of the other problems with our coach. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. When searching for a service center make sure to use the filter option. Thor Motor Coach Fuses and Breakers Reset and Replacement Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . After reviewing the Pre-Authorization, our stance on the roof concern remains the same. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. Brand: Thor Motor Coach. Rear Bath. It was amazing! Checked every fuse I could find. Save your favorite RVs as you browse. Begin with this one! Payments are with approved credit. Nobody will build them better. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Thor is saying to just patch it. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. The radio may well be powered by the house batteries. He made us feel at ease during the whole process. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. 40 gallon fresh water tank. Standard and optional features listed on units may or may not reflect the actual in-stock unit. We are not responsible for any such errors and reserve the right to correct them at any time. North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! ************************* was working with us right up until he moved to a new position in March of 2022. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. WHO IS RIGHT? 01/03/2023. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Owners Manuals - Thor Motor Coach 1 swinging tv screen. from Thor Motor Coach. 2019 Thor Motor Coach Quantum KW29 - Rvusa.com My Thor dash radio is also powered by the house battery. I have hundreds of emails relating to our continued attempts to get these issues resolved. This just sends them a link to it so they can take a look. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. can provide videos and pictures. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. I left my parking lights on overnight, and it killed the car and house batteries. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. After getting back both radios not working. What's The Best Cordless Vacuum For RVers? Your actual payments may vary. She is also equipped with . Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Rates and amount financed are determined by credit history. Thor motor coach four winds 24 f e350 chassis. 2 tables that convert into beds. The park/travel switch on my coach does not switch the radio to the coach batteries. Is An RV Renovation Project Right For You? *All RV prices exclude tax, title, registration and fees, including documentary service fees. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Not a fuse, not a wire. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Your luxury Mercedes Sprinter motorhomes. We have a 2017 Thor motor home with a radio installed backup
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