I didn't receive my ticket and they won't give a refund only a worthless coupon. Announcements have been made but, a plan of action has not been put into play quite yet. They just don't care! I purchased tickets for a James Taylor conert and paid for them months in advance. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Necessary cookies are absolutely essential for the website to function properly. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I should be given a refund! Include the reason for the refund and any supporting documentation. I placed the call today, which is the day after. However, StubHub offers a refund. I will be filing a formal complaint and will NEVER use stubhub again. How Can I Request a Refund for a StubHub Ticket? My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. It started giving credit instead: a voucher worth 120% the ticket price. Furthermore, If you have any questions, please do not hesitate to contact us. Make the best possible case for yourself. This settlement ensures that consumers will receive the refunds that they are entitled to.. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. The FanProtect Guarantee is StubHub return policy. LIARS!!! Once we have clear actionable next steps, we will be sure to notify our fans via email! Select Sell tickets from the three dots. Sams Club vs. Costco Which One is Better for You? I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Never again will I use StubHub! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Then over night, we lost our jobs and the shows were all cancelled. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. If it is postponed/rescheduled, the tickets are still valid. Needless to say, I received a full refund. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. They said there was nothing else that they could do. I got real sick and cannot go to the concert I need to possibly get reimbursed please. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. I listed tickets on Stub Hub for a Broadway show. The parking pass was sent to me with in 5 mins. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. I want a full refund as we lost jobs and need that money. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Tried to resell same tickets for $20 more. Putting the money back in StubHub's money-back guarantee. If Adele ends up cancelling you will get a refund. The potential loss of revenue facing Live. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. These people are entitled to their money back. Is there any way to find out if its still being processed at all? How long until my credit card is credited back? We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I selected a particular date for a Broadway show. It not I guess it is small claims. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. I'm not paying $176 when stub hub messed up my order. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. After the switch, you will enter the email address you use to access the community in order to reset your password. NEVER again! be around to get first dibs at floor seats, on 09/20/2012 I went When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I'm upset at this it's fraud, Just want your attention. I purchased tickets to the Olympic gymnastics trials in January 2020. There were several other people at the event that had the same problem. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. 5. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. You will receive an email with instructions on how to receive your refund. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Hour on Chat and another hour on phone. We greatly appreciate our communitys patience and understanding during this extraordinary time.. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. and would like to return it? After placing me on hold they said, the tech reviewed it and it did show on the website. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Dworsky says he hopes she'll intervene. View Ticketmaster Refund Policy. The refund will typically process within 5 to 8 business days. Overcharged. These people are entitled to their money back.". Certainly they can see that my ticket barcode was not scanned somehow. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Stubhub stole $770 from. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. StubHub itself admitted no wrongdoing in the settlement. Don't take NO for an answer! https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Should have checked this site first. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I'm returning the tickets and buying else where. Awful company that I hope fails soon. Read this advice or complain & cry later on.. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. i have attached the information from the venue. Sorry we couldn't be helpful. What are you going to do to help your customers? Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. The Hollywood Reporter is a part of Penske Media Corporation. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. This is ridiculous never using them again. Had I known seller didn't have tix I never would've purchased. Even though I didn't get a reprint it was still great. This was an unauthorized, unreasonable charge. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Remember to provide us with valuable feedback. Never got my refund from grizzmas July 31st 2021. Did you find it helpful? Receive a full refund of your purchase 2. to see the game on TV? Required fields are marked *. They bought tickets with promise of money back if the event does not occur. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. What does "100% guaranteed" mean these days? At the same time, buyers expect immediate refunds. Honor yours. This doesn't make any sense and I transferred these tickets way early on before COVID. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. this company sucks. We were going just to see one of them. Yes I lost my tickets. Its really not fair to people whom purchased on this platform. After another hold the rep told me the manager said the same thing. That's why they have a return policy. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Stub hub has failed its customers once again with a terrible return policy. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. A lot of tickets sold on stubhub are individual people. I requested refund now, but they didn't reply me yet. Never Again. Unconscionable Money grabbers. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. The spread of COVID-19 has rattled every corner of the live music industry. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. As pointed out by @don_shano, this is. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. People have to make mistakes all the time and this was a mistake. I hope we can get refunded. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. Or choose from the following popular destinations. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? For most current purchase, the tickets were not actually available. I'm going to contact my credit card to see what my options are. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. We were so excited to go together and experience this momentous event! Hi, @Fatsuma! Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Its my first and last time using this site. i am not interested in a credit that expires so therefore am requesting my full refund. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. I don't think it's fair that you hold our money like that and can only offer us the option to sell!!
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