Business customers, please contact us. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. During the delay the customer is expected to agree to a payment plan. (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. Consumer line: 800-522-2404, Salem: 503-378-6600. Consumer line: 225-342-4404 or 225-342-4999. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. No disconnect if customer is on a payment plan. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Service cannot be disconnected if customer agrees and adheres to payment plan. How do you complete the tutorial on GTA 5 Online? emergency. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Customer must negotiate a payment plan to maintain service after delay. marilyn mulvey opera singer; hidden cosmetics owner; pre insulated pex pipe No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. No disconnect if illness would be aggravated, need statement from doctor. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. No disconnect during protection dates if customer agrees and adheres to payment plan. Due date for utility bills extended to 22 days. Tree Issues "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Moving to your next home can be exciting and stressful at the same. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Jersey central power some areas in the property inside my. 95 F and above (elderly and disabled) Seasonal Policy. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. For your convenience, you can keep service on at both addresses while in transition. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. You can now begin new service, move to a new service area or cancel your service online. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. What are some of the advantages of conservation easements. Medical certification can be renewed once within 120 days. No disconnect if customers enters into a deferred payment plan. Consumer line: 701-328-4082, 877-245-6685. - Heat Protection No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. However, if you're moving to another AEP address, use our transfer service form. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. The amendment is effective December 1 through March 31. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Modify home service 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. AEP offers winter heating assistance - Times Gazette I work for AEP as a sole proprietor - 1 man operation at the Dresden Ohio plant. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Temperature. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Delay disconnect for 30 days with medical certification. Commission approval is required for disconnection to medical emergency customers. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Additional service provider fees may apply. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. Allows customers to extend payment of pre-existing arrears beyond 12 months. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. No termination if National Weather Service issues a heat advisory or excessive heat warning. Remember User ID helps you log in without having to memorize your ID or look it up every time. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. This applies to both regulated and non-regulated energy vendors. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Our simple transfer service makes it easier. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Prohibits the disconnection of household in extreme heat conditions, 95 and above. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Or look for your next career move. Terminations are suspended for 55 days when people apply for federal energy assistance. I owe *** on disconnect. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Consumer line: 800-225-7729, 608-266-2001 (Madison). The utility may not require payment of more than seven percent of the customer's monthly income. Douglas Sacha / Getty Images Drip Loop Consumer line: 501-682-1718 or 800-482-1164. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Disconnects will resume for residential customers in Virginia on January 11, 2022. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. We hope youll find it bright, forward looking and easy to navigate. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. All Rights Reserved. Use of this site constitutes acceptance of the AEP Terms and Conditions. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Temperature based. When you opt in, we automatically fill in your ID from then on. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. With an AMI 30 day delay and 30 day extension possible in case of life threatening condition. Elderly and handicapped must have 48 hours notice. two-week period encompassing Christmas and New Year's. AEP Ohio disconnects questioned-Lima News. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Business customers, please contact us. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. News Releases. (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. When you opt in, we automatically fill in your ID from then on. Consumer line: 701-328-4082, 877-245-6685. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. All Rights Reserved. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Do not Sell or Share My Info, Year-end 2022 GAAP earnings of $4.51 per share; operating earnings of $5.09 per share, Company advances strategic initiatives including sales agreement for contracted renewables, new FERC 203 filing for Kentucky sale and continued strategic review of retail business, 2023 operating earnings (non-GAAP) guidance range reaffirmed at $5.19 to $5.39 per share with long-term growth rate of 6% to 7%. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. The latest reports from users having issues in Canton come from postal codes 44709. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. . Due date for utility bills extended to 22 days. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Medical Certifications. Utilities must offer payment plan suited to customer's financial situation. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. No disconnect if customer agrees and adheres to payment plan. This online function is currently only available to residential customers. Total ban when <32. Consumer line: 888-570-9905, 307-777-7427. "If a customer is eligible for the. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. All residential customers can have power restored with a down payment. Also, cannot shut off a service that the resident needs to run. Consumer line: 800-392-8050 (toll free) or 334-242-5211. To avoid unauthorized access, youll still have to enter your password. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. The 30-calendar day delays may be consecutive. Consumer line: 800-922-1531or 803-737-5230. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Prohibited when heat advisory from the National Weather Service is in effect. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. If the elderly household is low-income and includes a minor, the protection against termination will apply. If you or someone you know needs assistance, we can help. Need to turn off electricity at an address and close your account? Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Utilities are required to offer a payment plan. Before you start, make sure you're not a current customer. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Disconnections are prohibited if customer agrees and adheres to payment plan. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Is Appalachian Power the same as American Electric Power? Customer must pay bill in installments within the next 90 days. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. Protection for customers entering payment plans; special notice and links to assistance agencies. No disconnect if customer agrees to payment plan. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. This online function is currently only available to residential customers. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Consumer line: 208-334-0300 or 800-432-0369. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
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