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Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Not sit there and eat cakes.Ridicules customer service overall. I paid for a year membership and at that point had several months left. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. We use dedicated people and clever technology to safeguard our platform. | Read 41-60 Reviews out of 241 Les Mills instructors are required to complete updated training twice a year to remain accredited. Here are 8 tips for writing great reviews. Do you agree with TruGym's TrustScore? How many stars would you give TruGym? I paid for a year membership and at that point had several months left. Find another gym do not get involved with them. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Thanks. TruGym Complaints | TruGym #Fail Management ineffective and ambivalent. In the first instance contact your local gym. We use cookies to ensure that we give you the best experience on our website. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Like a sauna. We use an external company to collect, manage and process direct debit payments. Fuming to be honest. | Read 61-80 Reviews out of 237 Save your money, go elsewhere. We also ensure all reviews are published without moderation. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). All rights reserved. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Find out how we combat fake reviews. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. | Read 261-266 Reviews out of 266 They are now pursuing me for 234 claiming I never cancelled. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Stockton On Tees - AVOID!! The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. I asked for complaints procedure for head office and that was also denied. Correction: non-existent customer service. Your experience matters. Ive requested an email back and a call and have been told a customer representative will be in touch. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. In reality this was my experience. The changing rooms are always clean and the same for the showers! Good equipment. This gym is great! why would you not notify any body ? Been coming here for many years and have always found the staff very pleasant and welcoming. My contract expired and I cancelled my membership. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Verification can help ensure real people write reviews about real companies. It goes against our guidelines to offer incentives for reviews. I'm now in the process of seeking legal advice and so far it's looking positive. beyond me , they have sullied their name. But the other equipment makes up for it. This review is on the company and not the local gym. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I got nothing. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give TruGym? The staff are always so friendly, helpful and encouraging when you need it the most. Companies can ask for reviews via automatic invitations. For example, you can easily set up automatic payments, so you're never late. Find out how we combat fake reviews. Join the 271 people who've already contributed. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! They now refuse to refund monies taken. | Read 81-100 Reviews out of 267 So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. And the price is ok.Over all not impressed with the gym at all. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Plus, you avoid the $5 phone payment processing fee. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Poor customer service and conflicting information provided by staff! I know several members have request a standing calf raising machine. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Contact Spectrum Customer Service - HighSpeedInternet.com The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. DEFINITELY AVOID TruGym and Harlands. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. townhomes for rent in pg county. CON's / The gym is a mess! trugym customer service. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Companies can ask for reviews via automatic invitations. Your experience matters. Find out how we combat fake reviews. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. As far as I'm aware non of the members have received refunds on their memberships either. From my experience and many others on the web they dont respond. I paid for a year membership and at that point had several months left. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). The staff and instructors are lovely and always happy to help. The timings of the place are good too accommodate all women there. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Same as below - Trugym Bromley closed and didnt refund the lost membership. Stockton On Tees - AVOID!! This gym offers friendly staff with excellent personal trainers. 0 star! Submit an enquiry or refer a friend to truGym today! How many stars would you give TruGym? I DO NOT RECOMMEND. | Read 101-120 Reviews out of 262 Absolutely shocking customer service. We use dedicated people and clever technology to safeguard our platform. Any attempt to contact head office is ignored. Verification can help ensure real people write reviews about real companies. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. How many stars would you give TruGym? There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 trugym customer service - americanuzbekistan.org Joined for a month at the Keighley branch in August 2013. Gym was great but suddenly closed down with little more than a note on the door. But no way to resolve it. This resulted in TruGym blocking me me on twitter. Absolutely flabbergasted of the audacity and attitude she had with me. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members This gym is great! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 Dreadful management of memberships Id avoid this company and invest elsewhere! Amazing staff who always smile when I'm swiping in and are always ready to help. However I have a major issue with the classes that are run as well as the management of the club. Nobody will reply to emails or tweets. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Anyone can write a Trustpilot review. Bring back Les Mills Body Combat please! Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Voice your opinion today and hear what 263 customers have already said. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity !