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})(); }); your insurance policy. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Clear All. Will look around for my next policy. Policy purchased, but I am not happy. My dads body was left in the hotel room for over 24 hours. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. See if we've answered your question in our Covid Help Centre . As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Resolver is free. Thursday 29 December: 8:30am 8pm We are remunerated by commission for the arrangement, service and renewal of . USED to be a great place to work. My sincere apologies for the frustration and inconvenience caused. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Had team leaders record secret conversations trying to do what I have no idea. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. You need to sharpen up the verification/activation mechanism. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} My mother was diagnosed with terminal cancer after taking a policy out. Have a fantastic holiday. Staysure is a trading name of TICORP Limited. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Learn more about Resolver Pro and how to claim your business. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";