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Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. Book and manage your trip with features such as check-in, seat selection and boarding pass access. There was about a month or two wait between each step. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. I got chat interview with Qantas. Step 6; Invited to do a medial. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Earn Qantas Points on our huge range of accommodation options worldwide. Use a customer-focused, needs-based review process to educate customers about insurance options. Staff are great. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Great job! Request wheelchair assistance. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. I interviewed at Qantas (Sydney) in June 2017. Make your answer more meaningful by discussing them. Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. Our call center temp agency focuses on results . As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Start your trip in the exclusive surrounds of one of our world class airport lounges. 25 followers 25 connections. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. engine failure and some CTA radio work Exp. The process took 4 weeks. Why do you think you're a great fit for the role? Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Step 6; Invited to do a medial. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. Great! We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. If so, mention this. Firstly it was a one on one interview. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Bookcar hire,car specials,commercial vehiclesandairport transfers. Assure them that you will take this duty very seriously. Payment from customers definitely could be in person at the airport, so having experience here is a plus. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . I was in a panic. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Discover our Australian domestic and international network, airline partners and oneworld. I would work hard to understand the program as I am naturally someone that likes to know hows do things". Be honest about the experience you have that relate to these two items. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. Is there an example you can cite of a time when you had to say no to a customer? You can track your Qantas Points, shop and more. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Report this . For some others I know the process was shorter and others much longer. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Ways to check-in for your flight including online and on your mobile. Book 10 or more passengers travelling to the same destination. In my current job, I work the phone lines for incoming service calls. Will you cover the medical costs. Very prompt. describe a time you saw a staff were doing something dangerous Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Great! What is the hiring process for remote jobs at Qantas? Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We heard back from Qantas the next day regarding whether we passed or not. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. In this role, I also took orders and handled customer inquiries and complaints. Join Qantas Frequent Flyerorsubscribe to Red Email today. Compare and book travel insurance for your next trip. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. Good job! Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Skilled in Banking, Operations Management, Consulting, and Retail. Why do you want to be a customer service agent? Will you cover the medical costs. I applied online. I applied online. What would you bring? Good job! And don't forget to directly answer the question. As you answer, make sure to talk about the resources you used to help make the change. Applicants must have obtained unlimited working rights. For example, I worked in a bakery where I took calls and directed them to the right departments. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. why did you leave your previous job and why do you want to work with Qantas Terms and conditions apply. 3 . 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. Being responsible? They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. DELTA LEASING LLC Anchorage, AK. Earning points couldnt be easier. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. If a coworker was being unsafe, would you talk to them about it? After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. the rest of them i need to explain it. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Travel and partner special offers available exclusively for our members. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Discover how you can start earning great rewards and savings simply for running your business. During my three years on the job, I never had an issue with an imbalance at the end of a shift. Stage 2 was a role play. The Qantas Airways reservation number is +1832 (460)1113. The first hour was just kind of introduce of the position and the company. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. I received a scenario which you had to remember key information from. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Good interview day. It's great that you set a routine for yourself. Followed by a group exercise with the table youre sat at. Browse our airport guides and lounge network information. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Sydney Domestic Terminal. Connect with a local pet sitter to mind your pet while you're on holiday. why do you want to be a customer services? I interviewed at Qantas in Feb 2023. Adding an example will make your response more memorable and meaningful to the interviewer. Good job! As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I got 5 questions based on my CV and resume. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. 2 of them, i just need to say yes or no. Awesome! The first step is usually a preliminary Qantas interview. I interviewed at Qantas in Feb 2023. I applied online. The process took 7 weeks. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. These may be used as an additional objective, reliable and relevant assessment method. Write down what you think is important so you can reference it when youre in the role play. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. If so, discuss how you successfully handled this. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. I got 5 questions based on my CV and resume. They have really good training and they are a very supportive, helpful and fun company to work for Beyond being friendly and reassuring, what other relevant skills do you have? I applied online. It roughly took three hours, and you had a ten minutes break. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . The medical costs approximately $450. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. What was different about these new timesheets that made the employees actually fill them out? I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). 2 of them, i just need to say yes or no. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Great! I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". Book 10 or more passengers travelling to the same destination. What was your favorite team work and what did you do for it. Tried to book the same flights online and it said "flight full". If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. I applied online. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. The process took 1 week. I know it is important to try and relate to them in a very personable way to help make their day better. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. Our interview questions and answers do not represent any organization, school, or company on our site. We believe the journey should be as exciting as the destination. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. . Buy flight and unique experience vouchers. Management is excellent. Reason 3: Good customer service can lead to lasting relationships. Mar 3, 2023 - 5.44pm. We had to come up with an ad campaign for Qantas. Great job! Buy flight and unique experience vouchers. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Did you strive to go above what was required of you? As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. During that one-on-one meeting, did your coworker explain their perspective? View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. We proudly provide the highest levels of service and support to our customers. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. The process took 9 months. Be the first to find this interview helpful. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. How to connect with us through Social media platforms. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. I feel I can handle most situations with professionalism.". Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. . Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. No in-depth technical questions were asked. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. "I've always been a very caring individual that wants people to be safe and happy at all times. That's definitely very impressive. The process took 3 months. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Search and book from over 15,000 cruise itineraries. I interviewed at Qantas in Feb 2023. In my work there, providing a clean atmosphere and well-stocked products was extremely important. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Asks whats one time where you had to disobey the rules. Join to connect Qantas. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Emotionally intelligent? Quick Apply. The process took 7 weeks. The process took 1 week. A poor customer experience and how did you handle 2. Nice! The process took 4 weeks. Great employer. This employer has not claimed their Employer Profile and is missing out on connecting with our community. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Nice job! Have you ever had a difficult situation with a customer and how did you resolve it? Then we had group activity and interview with a Qantas staff. The familiar smiles are waiting to welcome you onboard. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Choose one of our practice interviews to help you better prepare for your upcoming interview. Getting to wear multiple hats? You must create your own answers, and be prepared for any interview question in any interview. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. Has this ever happened to you before? Read our Terms of Use for more information. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . We had some group activities together and a one-on-one interview afterwards. I found it daunting as you are receiving no feedback. Information about visas, health and more. Fly with us and discover the Qantas difference. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Able to implement experience over the past several years to ensure that customer satisfaction is matched. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. A poor customer experiences and how did you handle it. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. This will give you the best chance of being short-listed for the next stage.