Who Is Avery Bishop A Pseudonym For, How To Reserve Street Parking For Moving, Articles L

-Kate. KYLA can provide quick and real-time responses to your SKY service concerns. Shipping was supposed to be 5 business days. Technical support. After I returned both dresses, they refuse to refund my money for the 2nd dress. Either you embrace "diaper astronaut love triangle" or you don't . See Profile. Hi Carol, Thanks for your feedback. Share. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Horrible company and horrible customer service. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Really bad. Closed now : See all hours. Please note that business days do not include weekends or public holidays. Thanks for your feedback. Hi Melissa, Your card will be debited immediately upon authorization being received. Account and billing. It makes total sense why they only give you store credit, or else they'd be out of business! The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Our cut-off for same-day express shipping is 1pm Pacific Time. The dresses were way too short - they barely covered my butt. Poor Customer Service! I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Please email us at resolution@lucyinthesky.email for further assistance. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Well look into the stated issue and will work out a way to resolve the situation asap! Not to mention that the slip underneath hardly covers anything. Is Tata Sky service free? You must not misuse this Website. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I was never updated or contacted. Do not order from here. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. I absolutely love Lucy in the Sky's Customer Service!!! Hi Hailey, Thanks for your feedback. | Read 181-200 Reviews out of 6,679 Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. This will be automatically applied to your account attached to the email address used for the order. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. 0800 840 0202. Please reach out to us for the advanced credit prior to making a new order! It is a no for me. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. I have emailed them three times and tried to do the virtual chat but it never works. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. I've never encountered an online retailer like this. There is no phone number and the chat has been disabled. Check out what 6,872 people have written so far, and share your own experience. - Check in with your local post office, as packages are often held there for pick up. I ordered my dress september 13 it's now october 1. is it supposed to take this long? We're so glad you were able to reorder and get it in the time frame you needed. Hi Chris! If you want to make a complaint to the Sky customer service team, they can be reached on . Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. My learning training provider was City and Guilds. Write a review Sign in. -Kate. Our small is generally the equivalent of a US Size 2. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. International delivery is 5-10 business days. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. -Kate. This document governs your relationship with www.lucyinthesky.com (Website). We're so sorry to hear about the order. Have e-mailed twice in the last week with no response! I use the chat feature and they told me that the dresses would arrive within the next three weeks. Thanks for your feedback. Both dresses arrived back to back and they looked nothing like it did online. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. You can email us at resolution@lucyinthesky.email! O2 do tend to change them occasionally if they become oversubscribed. -Kate. -Kate. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. United States. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Ordered my daughter a winter formal dress. If I do not get a refund, I will be disputing the charge on my credit card! This cost is not covered by us and is charged directly by your local government. You can email us at resolution@lucyinthesky.email! Any orders cancelled within 14 days of being placed can be cancelled for store credit. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. -Kate. Did all refunds go to store credit or were some people able to get a full proper refund? If you please email us at resolution@lucyinthesky.email we can assist you with a return. -Kate. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? I never got any notification from them that my dresses would be late or anything. If you need specific product measurements or have further questions, please email us at. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Lucy in the sky did not inform me back in November, that the dress was not in stock. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Do you agree with Lucy in the Sky's 4-star rating? We'd love to hear from you so that we can find a resolution. I ordered a dress on 9/18. Please email us at resolution@lucyinthesky.email. Return policy is awful and as slow. Every item was shipped separately and weeks after stating they were stated to arrive. I did the Level 2 Customer Service Practitioner course. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. In the case of any change-of-mind or sizing issues, we offer store credit. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. The first time it was cancelled altogether. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. We're sorry to hear about your disappointment with our return policy. Why would I need store credit when I already purchased the 3rd dress. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Lucy never replied to me or PayPal. Yes. 2. We're sorry to hear about your issues with our return policy. Thanks for your feedback. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The complete opposite of lawyer James, Nathan is carefree and fun. Companies can ask for reviews via automatic invitations. This isn't a real company. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. It is an eligible payment method for all U.S orders over $35. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. You can activate your new camera, view your photos, manage and monitor. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. These linked sites have separate and independent privacy policies. You can email us at resolution@lucyinthesky.email! If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Hi Bailey! For my troubles, I've been offered a $25 store credit. There are no fees if you pay on time. allows you to receive photos from your camera directly to your smartphone or. Number of comments: 0 My advice to anyone. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. I loved 1/2 dresses I bought. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Please let us know if we can help any further. You can choose to accept or decline cookies. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. You must not establish a link from any website that is not owned by you. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". - Kate. Article created 4 years ago. I had a few concerns about my order and my online team member Danielle M. was very helpful. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. BEWARE. We're so sorry to hear about the order. This company responds to reviews on average within 5 days. -Kate. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Now my daughter has no dress for homecoming and we are scrambling. The dress is also incredibly thin and doesn't have much structure. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. I placed an order and was waiting for more than a month. There are thousands other options. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Hi Bethany, Her level of customer service was fabulous. Absolutely terrible customer service. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. With no warning either time. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. -Kate. Lucy in the sky is our GO TO for all things special occasion. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Date of experience: 04 February 2023. Thanks for your feedback. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Contact BT. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. . Free FedEx Shipping, over US$75. Please note we cannot ship express orders to University/PO Boxes. Be careful of ordering something for a particular occasion. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. This may prevent you from taking full advantage of the website. You would have received multiple shipping notifications if this is the case. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Check out what 6,864 people have written so far, and share your own experience. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Service 527 Customer service is non-existent. We may from time to time include third party links on our Website. I had an issue with my dress being see through and needed a replacement soon for an event. Try the following: 0800 587 4005. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. This site promises to ship an item by a certain date. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I will absolutely be reordering a new size and be a returning customer! Please let us know if we can help any further. . Please read the product description of each item carefully before purchasing. My item did not arrive in the alotted time it was supposed to with NO communication from the company. If we are unable to contact you we will treat the order as cancelled. . -Kate, it was my first time ordering from Lucy in the sky. We have a range of ways to get in touch for new and existing customers. We'd love to find a resolution due to this issue. It fits exactly to measurements specified in the skirt section for sure! A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I have been waiting for almost three weeks and still haven't got my money back. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We want to make sure this is refunded immediately. Im very disappointed. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, I wish they were more transparent with the type of quality on their website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Message KYLA via the following: Not worth the hassle and loss of money. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Lucky in the Sky has good web ratings overall. They have a great live chat setup and I like that they're always ready to help. Saved jobs Any orders which are returned to sender will be processed for store credit as per the return policy on our website. - Kate, Hi Paula! Search. Please email us at resolution@lucyinthesky.email so we can assist you further. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. I emailed on 9/16 noone has contacted me. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. They have such cute styles, but the clothing quality is so bad. Sky Fax. Prom season is here, and you deserve to look and feel amazing for your big party! The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Phone Email. This policy is effective from 01/01/2016. Save. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. I foresee no dress, no money returned and no reply. Hi Hailey, Sharing is caring! They're all photographed wearing size Small. I ordered 4 items and once I received 2 of them and saw how bad the quality was. . If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Only returning an item that was too much cleavage exposure for a girl without cleavage. All orders ship out of Los Angeles, we design all of our styles in-house. WHAT INFORMATION DO WE SHARE WITH OTHERS? Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. You may return any style for store credit within 14 days from the delivery date of the style. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. If the issue persists, we would suggest to follow up with your bank. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. The package was never opened -- and sent back immediately. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We're so sorry to hear that you had issues with your order. This Privacy Policy Statement only covers our Website and does not cover any other website. Twice now, I have not received an order or refund. I am telling all my friends how bad the quality is and to never order from them. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. 2023 Trustpilot, Inc. All rights reserved. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. It said delivery between 9/30 and 10/12. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Please use the following size guide to help determine your size of clothing. www.lucyinthesky.com retains the right to refuse any request made by you. . After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Ordered a dress for my daughter homecoming and it NEVER came. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Please email us at resolution@lucyinthesky.email so we can look into this for you. Thanks for your feedback. Lucy in the sky is a great company from products to customer service I am always satisfied. Check out what 6,872 people have written so far, and share your own experience. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Hi Mike, Thanks for your feedback. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. What is the Lucy in the Sky Return Policy? I don't think you got it! He understood my issue, addresses it and rectified it. How did we do? i live in texas and ordered a dress on sunday earlier this week. Thanks for your feedback. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Followed up shortly after the purchase to make sure everything was ok. Yet Lucy in the Sky refuses to give a refund. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Her real name is Carmen and she is secretive about her backstory. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We're sorry to hear that you had issues with your orders. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. We may also share information with companies assisting in fraud protection or investigation. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. | Read 5,961-5,980 Reviews out of 6,593 If you're reaching out to us regarding an order, please have your Order ID in your message. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Key Employees of Lucy In The SKY. If you order multiple styles with different delivery dates, they may ship separately. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Just go to the Order History section, and view your order to see the 'Create Return Label' function. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! We'd love to make sure we make this right and find a resolution. -Kate, Lucy in the Sky is an absolutely horrible company. Products used:Still waiting for it to arrive (for 6 weeks)! Thanks for your feedback. Call costs from other providers will vary. Products used:None, I never received them. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Free Shipping Worldwide, over US$50. This is a generic card error - this means that your bank is rejecting the transaction at this time. The prices they charge is not right. I had talked to 2 other reps there and they did not help AT ALL! -Kate. Our regular return policy applies to all orders made through AfterPay. Don't take the risk and give them your money. Incredibly scammy and misleading. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm.