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How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Returns cannot be closed at the request of a seller. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. Open a Disput. document.write ("'><\/scr"+"ipt>"); Annoying isnt it. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. SeePartial refund guidelines. Start a return. if (!document.MAX_used) document.MAX_used = ','; I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. This is a good option for low-value items. But I've never heard that automatically happens just because a seller doesn't offer returns. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. On the next page you'll see the refund amount. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Select the applicable selling categories. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. '&charset='+document.charset : (document.characterSet ? They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. What is defined as damaged, faulty or how it is described can be completely different things to different people. We'll then ask the buyer to post the item back to you within 10 business days. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. The item in question is an electronic stabilizer with moving parts and motors. But, yes, you get refunded and get to keep the item as well. var m3_r = Math.floor(Math.random()*99999999999); In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. My seller rating on eBay is 100% and I have had an account on eBay since 2009. You have 8 calendar days to review the return reques t and take action. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. I quit selling on EBay for this reason. - edited After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Tip What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. This dragged out the process, caused unnecessary stress and confusion. And we had to let him. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. It may only be used to recoup losses when an item is returned used or damaged. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. On the next page you'll see the refund amount. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Should I wait for the seller to contact me? I've tried sending messages, and all he says is "it doesn't work". Should I wait for the seller to contact me? I also sent the manufacturers specifications which show compatibility. All you had to do was call eBay and it was done. The authenticator's address will be provided to the seller in the Order details. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If a seller loses a chargeback they may be eligible for payment dispute seller protections. var m3_u = (location.protocol=='https:'? Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. You need to call ebay. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. I received two return requests this evening. Big surprise there. Many posts in here from sellers about this. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. From my experience it does deter some buyers from initiating a return request. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. I'm done with Ebay. Ebay has a 30 day money back guarantee that is available on most all items sold here. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) As you may already know or will find out after watching this video that it simply doesnt matter. See our page on, Would you like us to help with an open return request? Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). Returns not accepted is outdated online. You probably won't win, but if you don't call, the chance of you winning is ZERO. If the buyer is responsible, choose your return address from the dropdown menu. Since they refunded you right away, you aren't required to return the item. [CDATA[ I.E. A dialogue will open as you type your search terms. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. document.write ("