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I have been an Arhaus customer for twenty+ years. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Beautiful quality furniture. The salesperson said she had reserved them for me. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. We work closely with Michael and he always takes the best care of us. 2023 Trustpilot, Inc. All rights reserved. Arhaus is a handcrafted furniture brand that was founded in 1986. May all benefit! I went in today and found a floor sample chandelier. We picked the furniture, then we picked the material. Made to your specifications and submitted for production at the time of your order. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Not my favorite to say the least. They were delivered yesterday, and three out of the six had scratch marks on the legs. I never received any paperwork from them confirming my purchase. This is not something that I would have expected from a $3000 dining table. I emphatically recommend that you shop elsewhere. My residence wont be ready for weeks. We do not offer pick-ups at our distribution center. I apparently ordered a custom outdoor furniture set. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. I would not be purchasing from them again and would not recommend them. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. You can prob get a $800 sofa on Wayfair thats better quality. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Request your free catalog. This site's sole purpose is to help you make the decision faster and with more peace of mind. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. My wife and I discovered Arhaus long before we had a house to put any furniture. Join the 41 people who've already reviewed Arhaus. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. I cannot thank Kat and Michael enough. Q Where is Arhaus located? DUTIES AND RESPONSIBILITIES Looking forward to replacing our coaches next. Clearance Items (marked Last Chance! The back cushions are not sewing straight. Dont buy from Arhaus. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. And, the little details are a big reminder that a real person created something special just for you. Thank you to Tricia and Michael for all of the help with our furniture purchases! Phenomenal store. DO NOT BUY, RISKY. I'm giving this 3 stars because I had both good and bad experiences in this store. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Thank you, Arhaus, and the great sales, delivery and customer services teams. Love the furniture but pretty bad customer service. We aim to provide readers with the most up-to-date information available about today's consumer products and services. It looks amazing and well constructed. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. Do I have to make a monthly payment on financing plans? We also purchased 6 leather:tacked dining chairs recently. Sign up for promotions, decorating tips and more from our team. I was sent a second label that i used for the second box. The cons: Some shoppers mentioned issues with shipping. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Again, special thank you to Tracy, and thanks to the rest of the staff there. He's the complete opposite. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Thank you. 60 days. They were both delivered a week later. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Minimum payments are required for each Credit Plan. Delivery time is problematic with this company. Additional information about Delivery & Shipping. I had been looking for a while and when I found this set I fell in love. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Learn more about purchasing Worry-Free Protection Plans. We would definitely buy here ! I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. I had to post a review for Arhaus in University Towne Center, La Jolla. Very punctual and efficient. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. The 2nd one got had a chip on the top and an off color board. David approached us and I have to say we are so happy he did. We ordered six leather dining room chairs. 2022-2023 Slumber Search $1,000 Scholarship. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Long wait . The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. She is smart quick efficient and has a good eye! The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. they are the one should respect and feel the same way if you really like you furniture you are selling. Go in and take a look, you'll be surprised at the quality, variety and the prices! DO NOT BUY the worry-free protection. We purchased furniture for our living room and dining room. Coffee table arrived after extended wait with large black streaks all over it. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Here I am 3 months later and issue still not resolved. I am so thrilled with the guidance I received from Them. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Highly suggest you check it out and give your home that fresh touch Arhaus provides. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. We purchased a Taylor couch set with love seat, chair and three person/long couch. Thank you. Create Account Keep me signed in I bought $4500 worth of stuff on the website and they charged me $5500. 4,200,070 reviews on ConsumerAffairs are verified. Will you share my email, home, or business address with other companies? We are talking about approx 1k on an order of over 20k. We want you to love your new piece as much as we do. It was purchased during a very good sale at the store. Heather Jester was our guide and inspiration. I called Arhaus a week and a half later. Customer service's response was that since they are natural wood, it is expected they will have natural variations. On another point the art we have received couldn't have been better packaged and the delivery was great. Anyone can write a Trustpilot review. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. I have worked with Michael Babcock to furnish two homes. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I order 4 faux fur throws on black friday. I hope Arhaus realizes what an asset they have in her. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Tricia one of the design consultants came to my home and helped me plan my buy. We have made several purchases with them to furnish our new home and they have been fantastic to work with. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. I ordered same table 16 weeks ago, and still no set delivery date! It's was a big change but being empty nesters we felt it was time. They expected me to put the old cushion in the new cover. We expect to keep finding more of what we love at Arhaus. I do wish returns would be a little less costly. Great experience. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Awful customer service! The showroom is clean and beautifully furnished. I ordered my furniture in February of 2022. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. With a 7-page contract. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! If I place my order, can you hold my items at your warehouse? When it arrived, it had a stain on it--water stain? Usually almost impossible to find a sales person. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Companies can ask for reviews via automatic invitations. They have moved my delivery date multiple times and can not commit to anything. Are the prices the same in stores and online? They refunded Le the wrong amount and sent a bill! I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. We will recommend and shop at Arhaus in the future! I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. More info. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. He answered any questions we had and he was very patient with us. Join the 39 people who've already reviewed Arhaus. The cushions didnt last 18 months. No follow through yet again. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. We will definitely be repeat customers. Insane. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. For the privilege of receiving the inflation device so we can properly use the sleeper. The 1st one we got was warped so it was replaced. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. What if my items do not fit upon delivery? The shipping label would only cover the weight of one of the boxes. Its total bs. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. We'll be back! I purchased a garden stool in October of 2022 that was delivered in November. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. All the furniture is beautiful. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Transferred to representative who can't help or is wrong. I will definitely be going back. My quality and service experience has been much better at Williams Sonoma brands and CB2. Do you have a program for Interior Designers? It is your responsibility to inspect your product upon delivery. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. No one called. Sat, Mar 23, 2013 : 4:55 a.m. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Thank you again! I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. The. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. He is honest and doesn't pressure you to purchase from Arhaus. they should focus and lean more about the customer service. Arhaus don't manufacture their . The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Run don't walk away from Arhaus! Read trusted and proven furniture store reviews from thousands of real customers. Depending on your pick up location, the processing of this refund can take up to 30 days. Are all of your products available online? After the third time, the concierge suggested that I return the chairs and chose new ones. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. STAY AWAY. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. 2023 ForLocations.com All rights reserved. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. So we decided to check out Arhaus at UTC in La Jolla. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. We use dedicated people and clever technology to safeguard our platform. We have enjoyed a wonderful experience working with the team at Arhaus. Claim your profile to access Trustpilots free business tools and connect with customers. Each one was a recording to hang up and go online for more help. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. It is unacceptable the way Arhaus treats their paying customers. Reduce the excessive fees charged for returns. Hudson, OH. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. The furniture is beautiful, current and they have unique things . Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. There is no question that their furniture is beautiful and current. No problem -- they were sending a new cover. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Gorgeous product! My wife and I had a browse through here today. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Like all things you read on the Internet, understand there is no better judge than yourself. I would suggest that no one buy any product from this company. A The phone number for Arhaus is: (913) 663-0250. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. work. So i called Daniel and told him about this and he said he will call me back. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Sign up for promotions, decorating tips and more from our team. I ordered Thanksgiving dishes first week in September. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. The package is sitting in the lobby of my building and its become an eye sore. Just. Furniture shopping is an oftentimes tedious and mundane task. We have visited many times because we are in the market for a new couch. Daniel approach us and I shared my concerns. I couldn't be more pleased with this purchase! I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Arhaus Furniture Customer service? We are also Disappointed in the Taylor Sofa comfort and performance. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Will my merchandise be assembled at the time of delivery? Slumber Search is supported by readers. If you placed your order in a store, contact your Design Consultant for status updates. I will never do business with them again. The deliveries went smoothly and my purchases arrived quickly. The pillows are easy to wipe down too. 74. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). To be added to our postal or email mailing list, sign up here. It's an amazing piece and like no other. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Verification can help ensure real people write reviews about real companies. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? We love Arhaus UTC. Yes. I bought chairs over 9 months ago. They said I would have to contact Arhaus to get the issues solved. He was right! We use intelligent software that helps us maintain the . Can I return an item to a store location? The pros: Beautiful selection of unique, quality dining furniture. The store is a joy for us to shop in and I don't particularly like furniture shopping. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. I ordered lamps and bedding. They came in three weeks and the delivery guys were quick and efficient. I asked for 10% considering I spent all night upset with my experience. The delivery man actually realized it was there. It is a bad product as it provides them way too much room to deny claims. They promised a discount. I have called, many times. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. How can I check on the status of my order? Company doesn't provideor hidescustomer service phone number. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. On Arhaus Site, table I orderd takes 9 weeks! We highly recommend them and will be certain to work with them again. Arhaus' customer service is definitely lacking. They have a huge selection of their furniture and are more than willing to help you every step of the way. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Insane. What do we find? The sales staff is very helpful and non-judgmental (snobby). To be removed from our postal mailing list, unsubscribe here. Within a couple of months the item began peeling. They then promised late August. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). I will be going back there now that I know they have good customer satisfaction. They are awful at customer service and do not stand behind their product. I was hesitant since it was a floor sample. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. I agree with all of the 1-star comments. This issue is going on over a year. Debra Cleare helped us with bedroom furniture, accessories and tables. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. The couch bent in the middle and was closer to the floor than the ends. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). We have always wanted the "cloud" from RH but to be honest it's not in the budget. Debra Cleare helped us with bedroom furniture, accessories and tables. Luckily for us, Alyssa, the store manager, took over our account. Unfortunately, their quality control leaves a lot to be desired. Please see our Measuring for Furniture Delivery guidelines. "We Are Very Disappointed with Arhaus quality and customer service. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. They're awesome! What if I have an issue during or after my delivery? Where can I find more information about my Arhaus Credit Card account? Ugh. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). She took a look at the rest of the house, consequently I bought more furniture! Start with a fabric or finish swatch to ensure the perfect choice. They are a publicly traded company of over 2 billion dollars. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. Additional information about Delivery & Shipping. Never recommend to anyone. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Design materials that enhance the Arhaus brand and the overall . Never got it. All of the pieces have held up well, despite heavy use. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. Thank you Michael and Sandi Trish and Bob. Jerry B. said: Montgomery Mall is the premier place to see jailbait. A new customer service representative created another email to send to UPS. The Palmer bedroom set we purchased looks great and very impressed with the quality. Unfortunate that they can't work to make customers happy. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night.