If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Please note, we only delete personal data on the request of the individual. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. We at Wisecars put together a list of the most important information travelers often miss. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please read carefully the terms of the Car Rental Agreement before signing it. Please read the following to know what is included/excluded in our coverage offers. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Anyone can write a Trustpilot review. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Dominik B was very helpful and nice.However the site is not the best. Thank you guys for that excellence!!! Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. All related documentation must be kept if an insurance claim is submitted. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. All related documentation must be kept if an insurance claim is submitted. Wisecars does not store credit card details. Even worse, they've created hundreds of fake 'good' reviews to fool people. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. In all these cases, you will receive no refund of the money you have paid. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. It is entirely up to the Car Rental Company whether they decide to do so or not. 2023 Wisecars. Mr. Mateusz. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If you have any questions, please feel free to contact us. Wisecars falsely advertised vehicles for rental on their website. Subscribe! Date of experience: 07 February 2023. All bookings include free cancellation up to 48 hours before the pick-up time. 1 Previous_Golf_5959 2 mo. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Some of this include complete insurance and others do not include it at all. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. We can accept no further responsibility when there is no out-of-hours service available. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. The use of our website signifies your acceptance of these Terms of Service. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Lorem ipsum dolor sit amet, consectetur adipiscing elit. It is a huge scam. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Wisecars will process your cancellation refunds in 7 days. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. This information must be sent via email and give Wisecars the relevant details of the incident. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. The permit you may need depends on which country youre visitingand how long youre staying. We clearly highlight car and van hire options with Wisecars that have free cancellation. In most locations, the minimum renting age is 21 years. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. You may also add additional drivers at the rental counter when you pick up your car. It is highly recommended to call the police even for the smallest of damages. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your voucher will clearly state the address of your vehicle supplier. 49 reviews. I read other reviews from this company after this had happened and that is a common . Amendments can only be made up to 48 hours before the pick-up time. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Cancellation Protection can be purchased only at the time of booking and is not refundable. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Seamless booking experience and great price compared to all other websites. In that case, please contact your bank for additional details. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Keep copies of all relevant documentation you are asked to complete. Email: cancellations@wisefandi.com Fax: Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If not, you will need to purchase the cover at the car rental company counter. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Please read the following to know what is included/excluded in our coverage offers. So far I have found the experience of renting a car on this site to be very easy. In most locations, the minimum renting age is 21 years. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up.