This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. I had to submit my previous procedural logs and take a test. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Click the card to flip . "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. "I am a highly detailed person, and I thrive on having a high level of organization in my day. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. . Unfortunately, the sales have shut down. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I am a very hard worker who is eager to become a team member with Kaiser.". The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Dental benefits. Therefore, any date prior to 2019 might not be accurate. I indulge in the things that make me happy on my time off. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Very good answer! ", "I dislike when there's work politics. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Interview questions and answer examples and any other content may be used else where on the site. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. I cope with these emotions by telling myself that it's not my story, it's the patient's story. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Contact us here. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. Dates shown above are approximate. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. When I enjoy what I do it doesn't feel like a chore. leader vs. follower). It seems you have found that balance. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . I manage this by focusing my energy on productive activities that are good for my work. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Browse questions (57) Ask a question. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. We also raise chickens and goats and have a couple of horses as well. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. ", "I'm a very detailed and organized person. I hope to involve them in various Kaiser community volunteering opportunities.". Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Nice! My documentation is strong, as well. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. We are all human with our weaknesses, so don't be afraid to share yours! Take a few minutes to tell the interviewer a few things about yourself. ", "I am happy to hear that Kaiser Permanente values long-term relationships. What resources do you prefer to stay on top of industry trends and changes? We've all had those tough cases. What makes you want to give back to your community? Well done! To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. This approach has greatly reduced in-house issues related to communication. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. "Every day at work, I remind myself that everyone I come across has their struggles. I have a kind and outgoing personality. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. The status says no longer consider for the position. But when I'm home, I don't think about work. Hiring Age. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. ", "Do my job and do it right. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Great answer! I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. The reason was a computer glitz that held the release of his chemotherapy. I carry around a notebook and write down important facts if I think there is a chance I will forget them. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. This is a personal and caring approach. Than they call you for a second interview. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. There are no other roles for that position". Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. ", "I like my job, and I enjoy what I do. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Also, for every month with zero sick days, a bonus was added. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. I like to be on time with my schedule to ensure that our patients are assisted properly. You also made sure to take action so that this did not happen again. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. We did that twice a week, and it completely solved our scheduling problem. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. I can see how it would be stressful when you care for your patients' success so much! In the end, we awarded those with perfect attendance a $600 bonus. ", "From a young age, I was raised around a farm and animals are a huge part of my life. 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I am an attentive listener and a compassionate caregiver. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Have a question or concern? "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I understand that it's part of the job. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. One for the clinic, one for me, and one for the patient. Last, I adapt to the individual. My idea was to talk to users of EHR systems at all levels. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. This is a very good example of your problem resolution skills. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Is this something junior staff can be involved in? It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. This shows the interviewer that you've done your research and aren't answering vaguely. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. If I were to be offered this position, I would look forward to bringing these services to this area as well. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Ben Richardson, a principal in McKinsey's London office, conducted the . I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. At Kaiser Permanente, integrity is held in the highest regard. This process helped make our project a success in the end. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. What is the hiring process for remote jobs at Kaiser Permanente? Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. I get along well with others and work well as a team.". I used the facts and not emotions to explain the reason for his delay. I like to manage my time to finish my projects on time. Some patients need a lot of attention; some want less, and some need boundaries. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I am a competitive individual and enjoy keeping fit. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. In a positive tone, discuss how you made the situation work! Since I have two high school girls who are involved in music. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. 91% said yes. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out.