(i) a holiday with Free Child availability to one without Free Child availability; or If you or someone in your party requires a specific room or certain facilities in the accommodation please inform us in plenty of time and wherever possible before you confirm your holiday, as this will help us to try and meet your needs. We want all our customers to have an enjoyable holiday. Half Board - your breakfast and evening meal is included in the price you have paid for your holiday. Where following your booking we establish that the resort, cruise or accommodation is not appropriate we will inform you and give you the opportunity to change your holiday. You can go to Manage My Booking on our website to part-pay your Balance. We cannot guarantee any request will be met and will not pay compensation for failing to meet a special request. Meaning of expressions. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your airline and/or cruise operator and/or accommodation supplier and/or ground transfer service provider. We will accept responsibility for the travel services making up your "package" as an organiser under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. Jet2.com may request evidence that the legal guardian has authority to submit a claim on the customers behalf. 14 May 2020 at 11:39AM edited 14 May 2020 at 11:40AM. 90%. Step 1: Check if the booking is refundable. Please see details in the voucher received when booking or call +44 (0) 113 387 9501 Please also note that some hotels may also have open air dining facilities, which may attract wildlife such as birds, cats, dogs, etc, and some hotels may permit pet dogs for other guests. Cancelling your holiday. You must also complete a Customer Report Form (if there is one) whilst in resort. The law accepts that airlines should only pay . Further details applicable to car hire and FAQs can be found at www.jet2holidays.com/faqs and full details of the car hire arrangements will be provided to you in advance of travel. To make a booking Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. ian thomas drummer heart attack; poeme sur l'enfance malheureuse. Visit www.Jet2holidays.com or call +44 (0) 800 408 5599 Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities. You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. If you fail to exercise either of these options within 14 days of the amending invoice you will be liable for the increased cost. The policy is provided by Jet2holidays, who is an appointed representative of ROCK insurance Group. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Both you and the new traveller will be responsible for paying all costs we incur in making the transfer. If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. Customers can purchase a policy on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. Special rules/considerations applicable to children: Some destinations, owing to their lack of special child or medical facilities, may not be suitable for very young children, but we would be happy to advise which accommodation or resorts we think are suited to your requirements. Call recording Any additional people you allow to stay in your accommodation will not form part of your package holiday and will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. Where included in our brochure these conditions are correct at the time of going to print, but please see our terms on our website for any subsequent changes which apply. And your return flights, transfers, hotel and 22kg baggage are all included. Whilst many Western European destinations currently have no compulsory inoculation requirements, advice about destinations can change. This policy offers cover for pre-existing medical conditions, however you must declare them and an increased premium or excess may be required. In each instance, your contract for car hire (Car Hire Conditions) will be between you and the Car Hire Supplier to which Jet2holidays will not be a party. Hotel-run kids clubs: We are unable to accept responsibility or give any guarantee for the standard of facilities or personnel in hotel-run kids clubs. The exact make and model of car is not guaranteed but if it is not available, an equivalent will be provided, subject to availability. Remember, every pool is different. Simply follow these steps : To login, enter your booking reference, surname (of the lead passenger when you booked) and departure date. iii. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. If you fall ill while on holiday or suffer from an accident, you must also consult a local doctor and make arrangements to visit your GP on your return. Personal data Subject to availability, you can pre-book Guaranteed Cabin Luggage for an extra charge, when you check in online. If you are in difficulty whilst on holiday and ask us to help, we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. It is your responsibility to ensure that this vehicle will be large enough to transport the travelling party together with their luggage. First off, head to the airline's website. It presumes that luggage has been delivered to you undamaged unless you inform us in writing: i) in the case of apparent damage, before or at the time of disembarkation from the ship or the time when the luggage is redelivered to you; ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation from the ship or of redelivery or from the time when the luggage should have been redelivered to you. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. We do not allow destination changes. The safe travel requirements are incorporated into these terms and conditions by reference. We wrap up return flights, accommodation and 22kg baggage into one ATOL-protected package. Further guidance on licence requirements is available here: www.gov.uk/driving-abroad/international-driving-permit. Money and personal belongings - we strongly recommend that you store all money and valuables in a secure place during your holiday. Compensation for cancellation or significant change, 14. We cannot allow children or infants in these seats and children/infants must be seated with their parents or guardians on the flight. This will be displayed at time of booking. Flight times detailed on your booking confirmation may be subject to change and will only be confirmed on your Flight Voucher. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. For this reason a flexible approach is required for such voyages. the date on which the Balance would normally be due in full). In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking. Bed and Breakfast - breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities. Prices in our holidays brochures are correct at time of going to print, but will vary depending on exact departure date and departing airport. cockroaches, mosquitoes, ants, etc.) If the lead name or a member of the booking party has been banned from travelling with. To help you choose your holiday, therefore, with hotels and apartments we feature our own star ratings to give you a general guide and tohelp you compare. Please do not leave them in full view in your room and lock your room/villa before going out. Please note that the deposit is non-refundable once paid. They do not form part of your holiday and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018. Insignificant changes:Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. If you suffer a personal injury, death, serious difficulties or any type of loss as the result of an activity which does not form part of the package you booked with us - including, for example, any additional services or facilities provided to you by an accommodation or any other supplier which was not included as part of the original contract between us we will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances provided we are advised of the incident promptly. Online check in
The terms under the Transfers section above also apply to Express Transfers. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 If you cancel your holiday. - If possible isolate the gas supply (i.e. Your holiday contract Local charges: Some facilities at your accommodation may be payable locally. In hotels, there are usually designated areas for smoking. Using a taxi or minicab - never accept a lift from an unlicensed taxi, a stranger or someone you dont completely trust; try to share a taxi with a friend; if youre calling a taxi from a public place, try not to let people overhear your name or details of where youre staying; always sit in the back of the car and if you chat to the driver dont give them any personal details.